News
Helpdesk incidents may be reported exclusively through eRequest. Requests by e-mail or telephone can no longer be processed.
We strongly recommend that you log in to the eRequest Management Portal as soon as possible in order to avoid delays in your first support case.
Maintenance work
Modern and highly available IT systems are complex and need regular care and maintenance. This is to bring the infrastructure in the data center and the SISA standard applications up to date and thus ensure that you can handle your day-to-day business efficiently and with the latest customs information and data.
The maintenance windows are planned for the following times:
Dates in 2024
Start 13:00h
End 24:00h
Saturday 18.01.2025 till Sunday 19.01.2025
Saturday 22.02.2025 till Sunday 23.02.2025
Saturday 15.03.2025 till Sunday 16.03.2025
Saturday 12.04.2025 till Sunday 13.04.2025
Saturday 17.05.2025 till Sunday 18.05.2025
Saturday 21.06.2025 till Sunday 22.06.2025
Saturday 19.07.2025 till Sunday 20.07.2025
Saturday 09.08.2025 till Sunday 10.08.2025
Saturday 06.09.2025 till Sunday 07.09.2025
Saturday 18.10.2025 till Sunday 19.10.2025
Saturday 22.11.2025 till Sunday 23.11.2025
The SISA Helpdesk team will be happy to answer any questions you may have. You can reach us by eRequest Management Portal.
System availability of the FOCBS
The FOCBS Service Desk can be reached on +41 58 462 60 00
Here you can get information from the FOCBS about the availability of the freight applications NCTS and e-dec. It is only indicated whether the customs system can receive and send messages. The actuality of the traffic lightcan vary by up to 15 minutes compared to the live system.
Contact form: Service Desk FOCBS